Refund Policy

DripPoyi Refund Policy

Last Updated: [6/26/2024]

At DripPoyi, we aim to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This refund policy outlines our process for returns, exchanges, and refunds.

1. Returns

You have [number] days from the date of delivery to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-Returnable Items

Certain types of goods are exempt from being returned, including:

Gift cards
Downloadable software products
Some health and personal care items

3. Return Process

To initiate a return, please contact us at [victorwoodjames@gmail.com] with your order number and the reason for the return. We will provide you with instructions on how to return your item. Please do not send your purchase back to the manufacturer.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within [31] days. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [victorwoodjames@gmail.com].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [victorwoodjames@gmail.com] with your order number and details about the issue.

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [victorwoodjames@gmail.com] with your order number and a photo of the item. We will arrange for a replacement or refund.